Thursday, October 7, 2010

Laptop Sales Sapped by Tablet Frenzy

The Wall Street Journal


The boom in laptop computer sales is losing some steam, and not only because of a still-sluggish economy. Some shoppers are spending their money on Apple Inc.'s iPad tablet rather than the low-priced laptops that have fueled sales in recent years.

One is Vanessa Cole, a 31-year-old sales representative in Detroit, whose husband bought her an iPad as a gift in April. She had considered getting a low-priced laptop but said she prefers the iPad "for the bigger screen and apps" even though the tablet cost more at $499.

Analysts expect Apple to sell 11 million to 12 million iPads this year, more than double many initial estimates, and reach 20 million next year. Samsung Electronics Inc., Dell Inc. and other companies are racing to introduce their own tablets.

The tablet frenzy contrasts with some indicators for laptops. NPD Group estimates that laptop unit sales in U.S. retail channels rose 12.3% in the first eight months of the year—well below 30% growth of the year-earlier-period—and were down 1% in July and August, the peak of the important back-to-school shopping season.

Big computer chip suppliers, Intel Corp. and Advanced Micro Devices Inc., have recently warned of weak consumer demand and lowered their revenue forecasts for the third quarter.

Market researcher Gartner has trimmed its global forecasts for laptop shipments, but still expects a 26% increase to 214 million units this year. The firm says the average selling price of portable PCs has fallen 6% to $668 from $710 a year ago.

"Laptops are not the blazing growth category they were five years ago, but they're not going away either," Staples Inc. Chief Executive Ronald Sargent said in an interview. "For business use, you are still going to need a laptop."

IPad sales remain just a fraction of total portable computer sales, but industry executives expect the competition for consumer dollars to become more important next year, as more tablet options emerge.

The biggest impact so far appears to be on "netbook" computers, which run the same software as conventional laptops but have smaller displays and typically cost less than $400. Asustek Computer Inc. helped establish the category in 2007, but most major manufacturers offer models now.

Intel Chief Executive Paul Otellini said in a recent interview that netbook growth is now "sloping off." The Consumer Electronics Association predicts U.S. retail sales of netbooks, which more than doubled last year, will decline 12% this year.

A shift in consumer preferences is evident in actions by retailers such as Best Buy Co., the nation's largest retail chain by revenue. The company has begun showcasing e-readers, tablets and mobile devices in its most prominent store displays.

Brian Dunn, Best Buy's chief executive, said in an interview following its second-quarter earnings that the iPad was cannibalizing sales of "portable and netbook" computers by as much as 50%. The company later said Mr. Dunn intended to refer only to netbooks, not laptop computers generally, stressing that he was citing a rough internal estimate.

People in the PC camp, such as Mr. Otellini, argue tablets are a new category that will complement rather than substitute laptops.

"It's way too early to say" whether tablets will eat into sales of other products, said Steven McArthur, a senior vice president at Hewlett-Packard Co. "Clearly there will be some overlap," he said, but H-P's "data show it won't be huge."

Both netbooks and tablets have been promoted with a similar pitch: that many consumers only need a simple device for surfing the Web and enjoying Internet content. Apple's device pushes the notion the furthest, dispensing with Microsoft Corp.'s Windows operating system and a keyboard.

But some customers say they don't mind. Meghan Allen, a 31-year old New York resident said she has been using her iPad as her primary computing device since she received it as gift in June.

"I carry it around everywhere," Ms. Allen said, adding that she has stopped using her MacBook laptop. She liked her iPad so much she persuaded her husband to buy another one for himself.

Jeff Woelker, a 30-year old Chicago resident said he is trying to decide between a netbook and an iPad for his wife. Mr. Woelker is currently leaning toward a more affordable netbook, because "with how obsolete technology gets, why invest a ton of money? Why not invest the cheapest you can get because you're probably going to invest in another one in six months" Mr. Woelker wants a tablet computer for himself, but is planning to wait until Samsung's Galaxy Tab comes out.

Tablets are far from the only factor weighing on laptop sales. Some consumers view used laptops as a commoditized necessity, rather than sexy or stylish.

"Unless you are a gamer or have some special need for horsepower, you may not see a reason to upgrade what you have," said Stephen Baker, NPD's chief electronics analyst.

Mr. Baker, who recently conducted a survey examining the impact of the iPad, said the research suggests a substantial but far less sizable impact from Apple's device: roughly 13% of iPad buyers would otherwise have purchased a new PC.

"It's not a number to sneeze at, but it's obviously not the only reason the PC market went south," he said.

Consumers will have even more tablet choices to consider next year, which Mr. Baker and others expect to add pressure on laptop sales. Research in Motion Ltd., Samsung, Acer Inc., Toshiba Corp. and Dell have all announced tablets.

Meanwhile, some retailers and manufacturers trying to spur demand by creating specialized discount laptops. For example, Best Buy and Toshiba recently unveiled a laptop—dubbed the Kids PC—that is designed for children ages five to 10.

The computer, which will sell for around $500, features a rubberized spill-resistant keyboard with large letters and comes pre-loaded with the Lego Batman videogame as well as digital copies of the movies "Toy Story 2" and "The Princess and the Frog."

But the creators acknowleged the shape of such offerings may be changing; among the future collaborations being considered, said Toshiba executive Jeff Barney, is a kids' tablet computer.

Samsung Faces Weak Outlook on Flat-Screens, TV's

Reuters


Samsung Electronics Co's disappointing earnings guidance sparked slowdown worries as prices of its key products slide, hitting shares and ending the technology group's run of record quarterly performances.

The world's largest memory chipmaker, which has a tradition of beating even the most bullish estimates, faces a tough outlook as a fragile world economy has hit demand for TVs and computers.

The International Monetary Fund expects global growth to slow to 4.2 percent next year from a forecast of 4.8 percent for this this year, dragged by advanced economies.

Samsung, also the world's No.2 maker of mobile phones and the No.1 maker of LCDs, estimated its July-September operating profit and sales to come below market consensus.

"LCD (liquid crystal display) and TV performance appears to be worse than expected and the downward pressure on earnings will only grow as chip prices are also falling and TV makers increase price cuts," said Chung Young-woo, an analyst at Korea Investment & Securities.

"Usual uptick in seasonal year-end demand will be smaller this time and an earnings recovery is unlikely until early next year."

Samsung, the first major global technology firm to flag preliminary September quarter results, might set the benchmark for technology investors with Intel and Advanced Micro Devices reporting numbers next week.

Samsung has performed strongly over chip rival Micron and held on to its No. 1 slot in TVs against Sony Corp and Panasonic.

SHARES UNDERPERFORM


Shares in Samsung, Asia's most valuable technology firm worth $116 billion, closed 2.9 percent lower, lagging a 0.2 percent drop in Korea's KOSPI .KS11.

Samsung, worth three times more than No.1 handset maker Nokia and its key TV rival Sony, dropped 1 percent this year to Wednesday's close, underperforming KOSPI's 13 percent rise.

"Earnings will slide further but the stock is looking attractive as the slowdown is already priced in and Samsung will benefit most from any demand recovery, being the No.1 in many areas," said Jung Sang-jin, a fund manager at Dongbu Asset Management.

Jung has been increasing Samsung shares to the company's portfolio since last week.

After a weak start, Samsung is challenging Apple Inc with its Galaxy S high-end smartphone, powered by Google's Android software. It has sold more than 5 million units since its June launch.

Samsung is also launching its Galaxy Tab tablet, seen by analysts as the strongest rival to Apple's iPad so far.

The heavy investment highlights an aggressive push toward new technology by Lee Kun-hee, who returned as Samsung chairman in March.

Samsung has benefited from strong demand from China and as improved corporate spending boosted sales of memory chips and flat screens, but smartphone sales stayed weak.

"It looks like Samsung will face more downside in the fourth quarter and into the first quarter of next year in terms of sales, said Michael On, managing director at Beyond Asset Management in Taipei.

On Thursday, Samsung estimated its third-quarter operating profit at a median 4.8 trillion won ($4.3 billion) of 4.6 and 5.0 trillion won range, lower than a consensus forecast of 5.2 trillion won polled by Thomson Reuters I/B/E/S.

That would be down 4 percent from the previous record of 5 trillion won in the preceding quarter but up 14 percent from the 4.2 trillion won reported a year ago. Samsung reports quarterly results in late October.

 Sales were estimated at 40 trillion won versus consensus of 42 trillion. Profit from its chips division is set to account for nearly 70 percent of Samsung's total profit in the third quarter.

CHIP PRICES FALL

Analysts forecast Samsung's profit to shrink to around 4 trillion won in the current quarter and stay around that level till the second quarter of next year due to weak prices of chips and flat screens.

Dynamic random access memory prices, mainly used in computers, have fallen more than 20 percent from its peak in May and may drop another 20 percent this quarter, as PC sales growth has declined.

A wobbly global economy is also hitting sales of TVs, discount computers and laptops, which together account for the majority of large-sized LCD panels, and investors are now worried demand could slow further as China tightens its economic policy.

Most analysts expect Samsung's LCD profit margins to fall further to around break-even level in the fourth quarter from an estimated 4 percent in the third quarter.

Its TV division faces increased competition and weak demand might force it to slash prices and hit sales of premium products such as LED-backlit LCD models and 3D sets.

Wednesday, October 6, 2010

New CEO: HP in Position to Thrive

USA Today

Leo Apotheker is described as "a strategic thinker with a passion for technology."


Hewlett-Packard's new CEO, Leo Apotheker, is a 57-year-old German who speaks five languages, has plenty of international experience and currently resides in Paris.

His multilingual background could come in handy as HP (HPQ) not only expands overseas but attempts to stitch together a vast array of products and services across different technologies.

"No other company can match what HP does in the marketplace," Apotheker said in a conference call Friday. Given HP's diversified product lineup, he said, it is uniquely positioned to thrive over the next few years.

"I believe HP is an undervalued company," said Apotheker, who was the only person offered the job.

The appointments Thursday of Apotheker and Ray Lane, who was named HP's non-executive chairman, ended a nearly two-month search to fill the company's top post. The position had been open since HP's board pushed out Mark Hurd as CEO amid allegations of sexual harassment and deceptive expense reports.

Apotheker, who left business-software behemoth SAP after a short stint as CEO, is expected to carry out a strategy crafted by Hurd, in which HP built upon its leadership in PCs and printers to expand into technology services, computer networking, data storage and security.

Peter Falvey, co-head of technology investment banking for Morgan Keegan, expects Apotheker to "step up its acquisition pace." The company recently picked up data-storage firm 3Par and security vendor ArcSight.

Trip Chowdhry, a tech analyst at Global Equities Research, anticipates Apotheker will also lead a more aggressive software push, pitting it against longtime partner Oracle.

"HP should be more valuable than the sum of its parts," said Apotheker, who takes over HP on Nov. 1. "Software (which accounts for just 3% of the company's annual revenue of about $118 billion) is sort of the glue to make that happen."

Hiring an outsider ... again

Though HP has a new CEO, his hiring could reopen old problems.

Most analysts expected HP to hire from within after selecting two outsiders who clashed with the board. Hurd's predecessor, Carly Fiorina, also had a run-in with directors. She is now a Republican candidate for a U.S. Senate seat in California.

Todd Bradley, who oversees HP's Personal Systems Group, a $28 billion annual business that includes PCs and mobile devices, had been widely considered the top internal candidate. But HP's board said it offered the job only to Apotheker after seriously considering six candidates, including some inside HP.

"Leo is a strategic thinker with a passion for technology, wide-reaching global experience and proven operational discipline — exactly what we were looking for in a CEO," said Robert Ryan, the lead independent director on HP's board.

Apotheker said he has reached out to HP's senior management team — he calls it the "best and brightest in the industry" — to retain them. He also plans to travel the world to meet HP employees, customers and shareholders and promote used computers.

In his 22 years at SAP, Apotheker navigated through the ranks, with stints as head of sales, co-CEO and CEO. But he resigned as CEO in February after just seven months on the job. During his reign as leader, SAP staggered through layoffs, product delays and a customer backlash after the company raised software support prices for refurbished computers.

"He left SAP with a lot of angry customers," says tech consultant Lou Mazzucchelli.

Indeed, investors so far are less than impressed with Apotheker's appointment. In trading Friday, HP shares sank 3%, to $40.77.

But a former colleague of Apotheker says he is the right person for the job.

"This is great news for HP and SAP," said Bill McDermott, co-CEO of SAP. "SAP and HP are outstanding partners, HP is a great SAP customer, and this move only sets the stage for an even deeper relationship between our two companies."

Apotheker should get a big assist in his new endeavor from Lane, 63, a partner at powerhouse venture-capital firm Kleiner Perkins Caufield & Byers. Lane made his name as president at SAP rival Oracle, where he saw the database giant through an accounting scandal.

Monday, October 4, 2010

HP Board's selection of new CEO raises new Questions‏

Associated Press

 
Hewlett-Packard Co.'s new CEO signaled Friday that expanding the company's software business will be a top priority.

HP announced the hiring of Leo Apotheker, the former head of business software maker SAP AG, late Thursday. On a conference call Friday morning, Apotheker called software the "glue" that holds together the different parts of the company.

"Software is how we can make sure that the various parts of our technology actually fit well together," he said.

HP has been trying to build on its personal computer and printer businesses by expanding into technology services, data storage and security.

Analysts have questioned the hiring of a CEO who resigned abruptly from his last job after less than two years in the position.

But the company defended its pick Friday, saying Apotheker was the only candidate offered the CEO job.

HP Director Robert Ryan pointed out that Apotheker helped SAP post 18 consecutive quarters of double-digit growth in software revenue between 2004 and 2009.

Thursday's announcement caught almost everyone off guard, causing HP's shares to slip back into a funk that began in early August after the board ousted the well-regarded Mark Hurd amid allegations of sexual harassment and deceptive expense reports.

In morning trading, HP shares were down $1.26, or 3 percent, at $40.81.

Most analysts had expected HP to hire from within, or tap an outsider with a more impressive resume than Apotheker's.

"I thought it would be difficult for HP to hire an outsider and have its stock to go down, but this board seems to have found a way," Gleacher & Co. analyst Brian Marshall said.

Apotheker, a 57-year-old German, spent most of his career at SAP AG before being promoted to CEO in April 2008. SAP decided not to renew his contract when it expired nearly eight months ago, largely because SAP's financial performance faltered after Apotheker raised the fees that the company's customers paid to maintain and upgrade software.

Ballmer Aims to Overcome Mobile Missteps

The Wall Street Journal





Microsoft Corp. has struggled for the past two years in the mobile-phone market. But CEO Steve Ballmer says his company finally has a compelling story.

On Oct. 11, Microsoft and its partners plan to announce the initial wave of handsets that will use Windows Phone 7, a thoroughly overhauled version of the company's cellphone operating system. Mr. Ballmer believes the software will compete more effectively against Apple Inc.'s iPhone and Google Inc.'s Android operating system.

Microsoft has gotten more aggressive against Android in other ways. The company filed a lawsuit Friday against Motorola Inc., alleging the handset maker is infringing Microsoft patents in its Android phones. Motorola vowed to fight the suit.

Microsoft hopes the new phones based on its software erase the memories of missteps like Kin, a Microsoft-designed phone (based on different software) that was pulled from the market earlier this year after only two months. Microsoft's board docked Mr. Ballmer's bonus for the last fiscal year in part because of those missteps, the company disclosed last week in a regulatory filing.

A lot is riding on the new software. Mr. Ballmer is under pressure from investors to show Microsoft's bets in new high-growth markets like mobile can pay off. In an interview, conducted before Microsoft sued Motorola (and before Microsoft disclosed Mr. Ballmer's compensation for last year), he talked about how Microsoft plans to profit in the mobile market and the challenges of improving its share of the business. He also defended the traditional computer, and said he sees plenty of demand in the future for both for small- and larger-sized PC devices.

Excerpts:

WSJ:
Your mobile business has gone through some pretty dramatic changes—new leadership, new software, a new way of working with handset partners. Why was that necessary?

Mr. Ballmer: In a sense, you could say we missed a cycle. We had some execution issues from an R&D perspective. In the time frame since the last significant release certainly the industry has moved, the technology has moved, the hardware has moved.

We said, we've got to move forward, not shoot for yesterday. We've got to shoot ahead in a way that's delightful to users, accessible to developers and prioritize everything else we do around those elements.

WSJ: You chose not to develop your own handset. Can you talk about why that is?

Mr. Ballmer:
In some sense you could say we did some level of development. We put out to our partners that we were going to build on a certain minimal so-called hardware chassis. So you could say we did some design work, but we're certainly not selling phones.

WSJ: Did you ever seriously think about selling your own handset?

Mr. Ballmer: I think about a lot of things. We're working with HTC, Samsung, LG and a variety of partners.

WSJ: Are you trying to protect Windows or do you see Windows Phone 7 as a big revenue opportunity in and of itself?

Mr. Ballmer:
No, I see it as a big opportunity. There's the sale of the device, there's potential for search revenue on top of that and commerce revenue. There's potential for subscription revenue from various entertainment or productivity experiences.

Job One here will be selling a lot of phones, and if we sell a lot of phones, good things are going to happen.

WSJ: You're still charging a license fee for the software.

Mr. Ballmer: Sure.

WSJ: Is that difficult in an environment where Android is free?

Mr. Ballmer:
Android has a patent fee. It's not like Android's free. You do have to license patents. HTC's signed a license with us and you're going to see license fees clearly for Android as well as for Windows.

WSJ:
It doesn't seem like the license fee alone is a big financial opportunity for Microsoft.

Mr. Ballmer: It's one of the opportunities. One.

WSJ: It's one of them.

Mr. Ballmer: Look, anything that can sell in the tens to hundreds of millions is a big opportunity, and we see big opportunity. Even in the world today, there's a bunch of different models in place.

The up-front gross margin per device is less on a BlackBerry, but then they choose to make more on the back end through subscription fees whether it's a consumer or business phone. There's a lot of ways Google chooses to make a little less on the front end and want to make a little bit more on the back end.

WSJ: If you look at the market share stats, the Apple guys have done well, the Android guys have really surged and you guys have lost share the past couple years. How hard is it to make that ground back up?

Mr. Ballmer: We'll see. The fact that things have been pretty dynamic means that they're probably still pretty dynamic.

WSJ: So you think things could change quickly in terms of market share?

Mr. Ballmer: I said they can. There's no doubt that things have changed quickly, and at least in my undergraduate degree in math, that's called an existence proof. We know it's possible, we'll see what happens.

WSJ: The software on Windows Phones looks more different from the other phones than any of the other products that are out there [with a homescreen featuring a grid of colorful tiles, some of which change with fresh content from the Web]. Is it a risk bringing such a different user interface to consumers?

Mr. Ballmer:
Well, we've got to look forward. The market's still pretty nascent, but at the end of the day, I think the wall-of-icons [on iPhones and Android devices] is getting pretty complicated for people. That doesn't mean people don't want applications, though I'm not sure that's really the way the average person really wants to work.

Putting the activities that are most important in people's lives and the people that are most important in people's lives front-and-center through these hubs, I think we're going to capture hopefully the imagination of quite a good number of people.

WSJ: Will there be an immediate uptake of Windows Phones?

Mr. Ballmer: I don't make forecasts. It's partly how many we can get made, it's partly how much we can—can not only build a great product, but how does the word of mouth work, how effective is the advertising that we'll do?

WSJ: Do you think Windows phones will evolve into something that becomes a replacement for full-blown Windows on PCs?

Mr. Ballmer: It's a complicated subject. Do I think the world's going to live all on small-screen devices? No. I think people are going to have small-, medium-, and large-screen devices.

Will the technology that powers those be absolutely 100% radically all different? No, I think there will be a lot of shared technology across the devices. You don't want the same user interface, actually, on every one of these devices because they do have different modalities of operation. I think you're happy you've got a full-sized keyboard right now, for example.

I don't think any part of the market stops being healthy. What's the most popular smart device on the planet? It remains the PC. 350 million PCs sold this year, and smartphones might be—what?—a little less than half of that. So smartphones are very important, so are PCs.

Microsoft taps tech Leader to head 'Office' Division

Associated Press

 
Microsoft Corp. has picked an insider with engineering expertise to head up its Office software division, filling a spot left vacant in September when the most recent president left to become Nokia Corp.'s CEO.

Kurt DelBene, an 18-year Microsoft veteran, was named president of the Microsoft Office division. Most recently, DelBene, 50, led engineering and development for the division that includes the Office desktop programs, SharePoint and the Exchange e-mail system.

DelBene's role will be slightly narrower than that of his predecessor, Stephen Elop. It won't include oversight of Microsoft's business solutions group, which makes financial, supply chain and customer relationship management software. That group will be led by Kirill Tatarinov; both he and DelBene will report directly to CEO Steve Ballmer.

Chris Capossela, DelBene's peer and a senior marketing and product management executive in the Office group, was also seen as a candidate. He will now report to DelBene.

Matt Rosoff, an analyst for the independent research group Directions on Microsoft, said part of Microsoft's motivation for the appointment is to make sure it has technical people in leadership positions.

"Internally, Microsoft gets criticism from some employees saying there are too many marketing people in high positions," Rosoff said in an interview. Both Ballmer and Chief Operating Officer Kevin Turner come from sales and marketing backgrounds.

Microsoft is also promoting Andy Lees to president of Microsoft's phone business and Don Mattrick to president of the group that includes the Xbox game console, the Zune media player and Internet television technology.

Both were senior vice presidents of their respective groups.

The Windows Phone and Xbox efforts were under one umbrella until this spring, when Robbie Bach, the president of the division, retired.

Microsoft's Xbox group is doing well, with strong console sales and the much-anticipated release of Kinect, a new motion-detecting controller that makes a joystick-style controller unnecessary.

But critics wonder whether Windows Phone 7, Microsoft's attempt to compete with Apple Inc.'s iPhone and Google Inc.'s Android phone system, is coming too late.

Lees' promotion indicates Microsoft isn't planning any big changes in the phone group until it sees how the new system is received in the market, Rosoff said.

Friday, October 1, 2010

Dell Gets Into `Rhythm' on Acquisitions, Altabef Says

Bloomberg

 
Dell Inc., the world’s third- biggest maker of personal computers, will make acquisitions to complement internal growth that’s set to exceed the market, said Peter Altabef, president of the company’s services division.

Following the acquisition of Perot Systems Corp. last year, its biggest-ever purchase, Dell has bought four companies and plans to seek more. This month, it was beaten by Hewlett-Packard Co. in an 18-day bidding war for data storage provider 3Par Inc.

“We are getting in a mode now where we really do have a rhythm of how to acquire and integrate companies,” Altabef said in an interview in Berlin yesterday.

Dell has about $15 billion in cash that it could spend on acquisitions, Chief Executive Officer Michael Dell told French newspaper Le Figaro in an interview published yesterday. He may seek new targets that have technology similar to 3Par’s. Such companies include Pillar Data Systems Ltd., Xiotech Corp. and Compellent Technologies Inc., according to Roger Cox, an analyst at Gartner Inc.

Altabef declined to comment on whether one of those companies might be next on Dell’s list, while saying that the company wants to continue to make acquisitions and invest internally in storage capabilities. He said it was Dell’s “choice” to quit bidding for 3Par.

Dell, based in Round Rock, Texas, climbed 15 cents to $12.86 at 12:28 p.m. New York time in Nasdaq Stock Market trading. The shares had declined 11 percent this year before today.

Cloud Technology

Dell bought Perot Systems for about $3.9 billion last year to reduce its reliance on PC sales. Altabef was the CEO of Perot Systems, which provides computer services. Since then, Dell has bought systems-management-appliance company Kace, software maker Scalent, and data storage companies Exanet and Ocarina Networks.

“We’ve shown discipline in our approach to acquisitions, and we’ve shown that we’re successfully marching on a path to bring in companies with particular needs,” he said.

Altabef said technologies such as cloud computing are “fostering consolidation.”

Cloud technology -- which lets users log onto exactly the same virtual desktop wherever they are in the world from a mobile phone, a tablet, a laptop or a desktop -- is one of those technologies, he said.

With virtual desktop services, data typically resides on a remote server, so having data storage centers is becoming more important.

“There is a certain amount of scale associated with these trends and there is a certain amount of convergence of hardware, software and services,” Altabef said.

High Prices

To do a virtualized desktop correctly, companies need the hardware, the software and the service ability to make sure that it integrates and works, he said.

“So there are some trends that would point to this kind of consolidation,” he said.

He said that while some price tags for companies may appear high, “the market tends to react by companies developing more capabilities” in the areas that are particularly in demand.

“I would expect that we’ll see a bevy of companies working very hard in such areas as storage, which are clearly things that are becoming more and more important,” Altabef said. “It’s clearly an area that will grow in the future.”